Delivery Policy

Where we deliver

The prices currently displayed include standard delivery to eligible United Kingdom addresses unless the product page or quote says otherwise. Delivery to remote postcodes, Northern Ireland, islands or destinations outside the UK must be confirmed before payment if different arrangements or charges apply.

Artwork and production time

Initial artwork proofs are normally provided within 3–5 working days after we have received a suitable photograph, complete instructions and any required payment. Requested changes normally take an additional 1–2 working days. Printing and production normally take 3–5 working days after the final artwork has been approved.

Changes requested after approval may delay production and may involve an additional charge, which will be agreed before the work continues. During unusually busy periods we will explain any longer estimate before accepting the order.

Dispatch and delivery

Standard UK delivery normally takes 2–4 working days after dispatch. We will tell you when your order has been dispatched and provide tracking where the selected service includes it. Delivery estimates begin at dispatch, not when the order is placed.

Please allow approximately 8–14 working days from a complete order to delivery, depending on how quickly the artwork is approved. Dates are estimates unless a specific date has been expressly agreed in writing. Unless another period is agreed, goods will be delivered within the period required by applicable consumer law.

Delivery address

You must provide a complete and accurate delivery address and check it before approving the order. Contact us immediately if it needs changing. We cannot promise to change an address after dispatch. Additional delivery costs caused by an incorrect address supplied by the customer may be charged where lawful and reasonable.

Delays

Occasionally artwork, production or delivery may be affected by events outside our reasonable control. We will communicate significant delays and explain your options. If delivery by a particular date is essential, tell us before ordering so we can confirm whether that date can be agreed.

Lost, damaged or missing parcels

If a parcel is late, damaged or incomplete, contact us promptly with the order reference and photographs of the parcel and product where relevant. Keep all packaging until we have responded. We will investigate with the delivery provider and provide the remedy required by law.

Digital artwork

Digital artwork will be supplied using the secure delivery method stated in the order confirmation. Check that the email address supplied is correct and download the file within any stated availability period. Contact us if the file is corrupted or cannot be accessed.

Contact us

Delivery questions should be emailed to superstarscaricatures@gmail.com or made by telephone on 07484 306701.